FAQ

If you have other burning questions we weren’t able to address here, feel free to email.

Product Information

Yes. Ariana jewellery features carefully selected natural gemstones, many of which are ethically sourced from Sri Lanka, renowned worldwide for its exceptional gemstone heritage.

Yes. Our jewellery is crafted using premium materials including 925 Sterling Silver, gold finishes, rhodium plating, and carefully selected stones to ensure elegance, durability, and lasting brilliance.

Rhodium plating is a premium finish applied to jewellery to enhance shine, durability, and resistance to tarnishing. It also gives jewellery a refined white-gold appearance.

We aim to present every product as accurately as possible. However, due to natural gemstone variations and lighting differences, slight variations in colour, inclusions, or appearance may occur, making each piece unique.

Selected gemstones and fine jewellery pieces may include certification upon request or where applicable. Please contact us for more information regarding specific pieces.

Customisation & Bespoke Services

Yes. Ariana offers bespoke jewellery services where clients can customise gemstones, settings, and designs to create timeless personalised pieces.

Yes. We offer bespoke engagement rings and bridal jewellery tailored to your preferences and budget.

Shipping & Delivery

Yes. Ariana offers islandwide delivery across Sri Lanka.

Yes. Ariana offers worldwide shipping. Delivery timelines and shipping costs may vary depending on the destination country.

Local deliveries are generally completed within 1-3 business days, while international deliveries may take longer depending on courier processing and customs clearance.

Payment

We accept major debit and credit cards, bank transfers, and selected international payment methods depending on availability.

Gifting & Packaging

Yes. Ariana jewellery is presented in elegant packaging suitable for gifting.

Yes. Ariana Gift Cards are available in multiple denominations and make the perfect gift for special occasions.

Yes. Gift messages can be included upon request during checkout or by contacting us directly

Exchanges & Refunds

Exchanges may be accepted 3 days provided the item remains unused, undamaged, and in its original packaging. Custom-made, resized, or personalised items will not be eligible for exchange.

Refunds are generally not provided unless the item received is damaged or incorrect.

Jewellery Care

  • Store jewellery in a dry, soft pouch or jewellery box
  • Avoid direct contact with perfumes, chemicals, and moisture
  • Remove jewellery before swimming, showering, or exercising
  • Clean gently using a soft cloth

Rhodium plating may naturally wear over time depending on usage. Proper care and occasional replating can help maintain its original finish and shine. Replating service will be available at an additional cost.

Brand & Heritage

Ariana is a refined jewellery brand inspired by generations of gemstone heritage rooted in Sri Lanka. We combine timeless craftsmanship with modern elegance and carefully sourced gemstones.

Ariana is inspired by generations of Sri Lankan gemstone heritage, timeless craftsmanship, refined elegance, and contemporary luxury aesthetics.

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